It has been YEARS since I used a service to clean my home. In the past I've always used one of those types that send in a crew and they very quickly go through the house and are gone in 30 to 45 minutes. They always did a "good job" but not a "great job". The two ladies that came from Jessie's did a GREAT JOB and spent two full hours working constantly. I will call them again for sure!
My heat pump unit was not working, though the handler and thermostat were fine. I did a little testing myself and determined that the low pressure switch was triggered, then called Waychoff's without having told them anything about what I did (sort of a test to see if they'd try to sell me something I didn't need). Eric showed up 30 minutes early to the appointment (a pleasant surprise), and immediately got to work. Within 10 minutes he told me I had no coolant which triggered the low pressure sensor which meant there was a leak. He inspected the handler inside and then told me he needed to do a nitrogen pressure test to find the leak. 10 minutes after that he showed me the hissing leak in the heat pump, proving that there was in fact a leak. He brazed/welded it shut, re-tested to confirm, then filled the unit with coolant. 60 minutes later I'm back in business and my heat pump is working great. I liked that Eric was 100% honest about the issue and how to fix, and didn't try to sell me anything I didn't need. He also worked with me on the coolant charges, since they tend to mark it up quite a bit. Overall a good experience - I'd use them again for sure. They're a little bit pricey, but for the quality, honesty, and knowledge it's worth paying.
I have used Waychoff a couple of times, they have always been prompt and very pleasant to deal with. However, my latest experience is the reason for this review. My a/c went out on Monday and, as usual, I called Waychoff. Wendall came to look at it and fix it. He told me the fan motor needed to be replaced, but I decided to wait. He was truly a joy to have in my house to fix my a/c. Well, on Tuesday, it went out again. As Wendall was off on Tuesday, I decided to wait until today for the unit to be repaired. Once again, he was a joy to have around - he is extremely personable, quick and efficient. Even the dogs loved him! Wendall is an asset to Waychoff!
Keeping your air ducts clean provides many benefits to you and your home, first and foremost being greatly improved indoor air quality. Dirty air can bog down your home, but a clean air-duct system eliminates these problems. Clean air ducts can also improve the energy efficiency of your HVAC system. Contaminants in the air ducts can lead your heating and cooling system to work harder and shorten its lifespan. Clean HVAC systems use less energy and therefore cost less money out of your pocket. Higher indoor air quality keeps your HVAC system free of corrosion and protects your HVAC investment.
Keep in mind; consider your air system as the lungs of your house. Think about the type of business that you desire to manage your house’s lungs and your indoor air quality within your house. Have the total air system occasionally checked for polluted duct and have it correctly preserved so your Heating and Air System can offer your household with great air quality for many years to come. Certified duct cleaners will follow rigorous requirements set by the National Air Duct Cleaners Association. Enabling an unqualified service provider to clean your ducts could be even worse than not having them cleaned at all. More particles could be separated and launched into your house or your HVAC system could be harmed.
These are companies who are more interested in getting your money, through misleading advertisements or “bait and switch” mailers than actually doing the work properly and improving your indoor air. The very worse thing you can do is to hire a company that may actually create more of an indoor air problem for you and your family due to improper cleaning or use of inferior air duct cleaning vacuums with no more vacuum power than a large Wet/Dry vacuum with a rotating brush attached at the end of the hose, or use a “carpet cleaner” who is not properly licensed or certified to clean air systems. Be especially suspicious of companies advertising low one price duct cleaning service, it’s like providing a one price to paint the exterior of your home whether it be 1 story or several stories high.